Expert Communication in 3 Models
0 saved 767 views

We live in an increasingly complicated and noisy world, where teams solve complex problems more effectively than talented individuals; and persuasive, clear voices win over sound reasoning with no follow through.

However you look at it, effective communication is not an optional extra. Indeed, adding expert communication to your T-shaped personal development plan might just be your ticket to future proofing yourself and gaining success in whatever field you pursue. 

Now, I'm not going to pretend that you'll become an 'expert communicator' by picking up a few mental models. Communication is a multifaceted and complex skill that will take work to develop — though you can develop it faster by using Deliberate Practice :). But I digress...

These models alone won't transform your communication but, along with digging deeper and deliberate practice, they can frame your approach for different challenges and contexts. 

The models I'll be covering at a glance: 

  • Heroes Journey
  • Minto's Pyramid
  • Nonviolent Communication

As you'll see shortly, while each of these models are communication themed, they are wildly different — essentially addressing very different situations and needs. 

People love stories, think in stories, and are influenced by stories. And, in case you missed the memo, storytelling for business, data analysis and persuasion is crucial. Use this model to structure storytelling around journeys and overcoming adversity — including entrepreneurial stories.

What's that? You work in a fast paced environment where stakeholders would sooner walk out then listen to your hero's journey? Well, for busy, time poor executive meetings or engagements, you might want to look at this core model that consultants use to communicate 'need to know' information fast.

Find yourself in a heated conflict or argument? Here's a Model that you might not have seen. Nonviolent Communication was put into the spotlight by Satya Nadella at Microsoft and empowers you to seek win-win situations.

Make it through all three? Like it said on the label, this post is for 'expert' level exploration. Each model I've discussed is wildly different from one another, by design, because they have totally different intentions. Their main similarity is that, while each of these models can be applied at a basic level, there's a lot to unpack behind each. 

So how to apply them for best effect?

The trick is to understand your context, audience and goals in each situation, then draw on the communication themed models in your  to establish which approach will be most impactful. 

What do you think? What other models are in your 'expert communication' latticework? Which of these had you used? Which do you intend to try and in what sort of context? 

Let us know in the comments below

Share this Playbook with your network to be smarter, faster, together!

Premium content

Please do login or sign up to see premium contect

Subscription expired!

Please renew your subscription to access this feature.

My Notes

  • 103 days ago Neil Von Heupt

    I find the hero's journey a bit predictable nowadays. I tend to create a mental model for every presentation that I do. It's more than just a structure, there's usually a visual structure and a narrative through it (which often has elements of the hero journey and mintos pyramid)(seriously. What is it with pyramid models?!). I even try to think in 3D as a lot of 2D structures are so ... 2 dimensional.