You, your children, and everyone alive right now will be telling future generations about the time the world was transformed by Covid.
Sure, the world was being disrupted before — cast your mind back to what seems like an eon ago, and remember that digital and technological change was transforming our lives even then. But what were growing trends back then have become necessities in our socially distanced, digitally connected world today.
So how can we better understand, navigate, and cope with the changes that Covid is causing? We don't have all the answers, but this new Playbook is bound to help.
How to understand what's happening and what might happen next.
There is some debate about whether this current crisis is a Black Swan event or not. No matter what your view, you'd have to agree that it has severely tested our preconceived ideas and systems alike.
Be wary of your and other people's tendency to find supporting evidence for existing beliefs rather than seeking out facts and challenging views. Click into the model for tips to interupt this bias, but start by habitually asking 'what would I see if I was wrong?'
GETTING THE FACTS
How do you separate the information from the noise? Use these models.
Unfortunately, the spread of a virus is exponential — so this model had to be included.
Along the same lines, it will likely be sometime if ever when we understand the source of Covid, but its spread and impact can be better understood with the Butterfly Effect.
There is so much misinformation out there, be sure to apply a CRAAP Test to help you filter and surface reliable sources.
As you challenge your Confirmation Bias and apply the CRAAP Test, also be sure to use the Scientific Method to better understand health recommendations and the growing scientific understanding of how we should respond.
This really needs to be at the centre of any response - embracing empathy, compassion, and the human side of this crisis.
Rather than talking about 'socially distancing', think of it as physically distancing. This model is a reminder to build your relationships and the importance of remaining social, even in the virtual world. Click into the model for tips on developing friendships which are more important now than ever.
When things are changing at speed, when we are faced with daily uncertainty, it's more important than ever to find what Alvin Toffler called your Stability Zone.
HUMAN RESPONSES TO COVID
From cognitive biases to communicating with Covid or vax-deniers, these models might help.
Even as we begin to implement important measures from mask mandates to vaccine rollouts, be sure to remember this model to interrupt a common bias and help maximise the safety initiatives' impact.
Use this model to better understand the 'limbic' and emotional response in yourself and others, particuarly for those that are developing conspiracy theories and fear-driven views.
Another one to help understand the people who are struggling with safety iniatives — develop greater empathy for them by appreciating their focus on what is being lost rather than the risks or what might be gained.
Want to influence people to take a vaccine or make other changes? Use this classic model to understand your audience and tell compelling stories.
Rather than relying on convincing people to change and protect themselves, also consider making it easy for them with Nudges. There have been mixed responses with Nudges throughout the pandemic, so it might take some experimentation.
NAVIGATE COVID DISRUPTION
Things will continue to change fast, here's how to navigate the transformation.
A classic risk model that has been repurposed to clearly communicate a Covid defensive response. And it references cheese, what's not to like?
Leave your assumptions at the door and consider how you can think differently about what's happening by applying a First Principles view to what's happening.
Use the Cynefin Framework to discern where areas of complexity warrant experimentation, compared to other domains which might require some updated approaches, but remain more predictable.
Certainty is absent from today's considerations. And in uncertain times you'll want to practice Probabilistic Thinking.
And a final classic to remind us that new things will be born from the old through cycles of Creative Destruction. So, even if you 'return to the office', be sure not to 'return to normal'. Use this period to reinvent your approach and the way you do anything and everything.